A 80-room boutique hotel sends us roughly 100–120 kg of linen a day. A 250-room mid-segment property sends us 1,400–1,600 kg. The difference is not just multiplication — the operating model has to change at three points along that curve.
At 100 kg / day, we run a single morning pickup with same-day return by 7 pm. At 600 kg, we split into a morning batch and an afternoon batch, with rotating drivers. Above 1,000 kg, we move to a dedicated van rotation and a named relationship manager who lives in the property's WhatsApp group.
Chemistry escalates too. Boutique linen is mostly cotton percale; we run a single hot-wash cycle with mid-strength bleach. Mid-segment properties throw in cotton-poly blends, F&B linens with grease, banquet covers — those go through pre-spotter, dedicated cycles, and a stronger bleach. SDS sheets go to the engineering team; the housekeeping team gets the simplified version.
The conversation we always have at contract signing is about peak weeks. Wedding season can spike a 100 kg hotel to 250 kg overnight. We pre-commit a 30% surge cap into the SLA — beyond that, we reserve the right to extend TAT by 6 hours. Hotels appreciate the honesty more than the fake promise.